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Terms of service

Terms of Service

Welcome to CarPlayTesla. These Terms of Service govern your access to and use of www.carplaytesla.com, including any purchases made through our website.
By visiting our website, placing an order, or using our services, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. Overview

CarPlayTesla provides premium infotainment upgrade products exclusively for Tesla vehicles, including but not limited to wireless CarPlay interface modules, Android Auto retrofit modules, and related accessories.
Our products are precision-engineered for specific Tesla models, production years, trim levels, and OEM infotainment system configurations. Product compatibility is a critical part of the purchase process.

2. Eligibility

By using this website, you confirm that you are at least the age of majority in your country or region, or that you are using the website under the supervision of a parent or legal guardian.
You agree to provide accurate, complete, and current information when placing an order or contacting us.

3. Product Information

We make reasonable efforts to display accurate product descriptions, specifications, prices, images, compatibility information, and availability.
However, we do not guarantee that all product information on the website is complete, current, or error-free. Product images are for reference only and may differ slightly from the actual product due to product updates, Tesla vehicle variations, or manufacturing changes.
CarPlayTesla reserves the right to correct errors, update product information, change prices, or discontinue products at any time without prior notice.

4. Vehicle Compatibility

All CarPlayTesla products are vehicle-specific and designed exclusively for Tesla automobiles. Before purchasing, you are responsible for checking whether the product is compatible with your exact Tesla vehicle.
To confirm compatibility, we may request information such as:
  • Tesla model (Model 3/Model Y/Model S/Model X)
  • Exact production year
  • Trim level
  • Original infotainment system version
  • Photos or videos of your dashboard, center console, original menu, or system version
If you are unsure about compatibility, please contact us before placing an order.
CarPlayTesla is not responsible for problems caused by incorrect vehicle information, incompatible Tesla system versions, aftermarket modifications, non-original head units, regional vehicle differences, or incorrect product selection by the customer.

5. Orders and Acceptance

After you place an order, you will receive an order confirmation email. This confirmation does not mean that your order has been accepted unconditionally.
We reserve the right to refuse, cancel, or hold any order for reasons including but not limited to:
  • Product unavailability
  • Pricing or product information errors
  • Suspected fraud or unauthorized payment
  • Incomplete or incorrect shipping information
  • Inability to confirm Tesla vehicle compatibility
  • Destination shipping restrictions
  • Violation of these Terms of Service
If your order is cancelled after payment has been made, we will issue a full refund to the original payment method.

6. Pricing and Payment

All prices are shown in the currency displayed on the website, unless otherwise stated.
Prices do not include customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country, unless clearly stated as DDP (Delivered Duty Paid) at checkout.
Payment must be completed before an order is processed or shipped. We use secure third-party payment providers to process payments. CarPlayTesla does not directly store full credit card numbers or sensitive payment credentials.

7. Shipping and Delivery

Shipping times are estimates only and may vary depending on destination, shipping method, customs clearance, carrier delays, public holidays, weather, or events beyond our control.
Customers are responsible for providing accurate shipping information. CarPlayTesla is not responsible for delivery delays, failed delivery, or lost packages caused by incorrect or incomplete information provided by the customer.
International customers are responsible for any applicable customs duties, taxes, import fees, or local charges.
For more details, please review our Shipping Policy.

8. Installation and Use

CarPlayTesla products are designed for plug-and-play installation into Tesla vehicle electronic systems. Installation may involve dashboard disassembly, wiring connections, and simple software settings.
While our products are designed for DIY installation, we recommend professional installation if you are not experienced with vehicle electronics.
CarPlayTesla is not responsible for damage, malfunction, personal injury, vehicle issues, or installation costs caused by:
  • Incorrect installation
  • Improper wiring
  • Use of incompatible products
  • Unauthorized modification
  • Misuse or abuse
  • Failure to follow installation instructions
  • Damage to the vehicle during installation or removal
Customers are responsible for ensuring that product installation and use comply with local laws and vehicle regulations.

9. Returns and Refunds

Returns and refunds are handled according to our Return Policy.
Products must not be returned without prior written authorization from CarPlayTesla. Returned items may be refused if they are used, installed, damaged, missing accessories, or not in original condition.
Original shipping fees, return shipping fees, customs duties, taxes, and other import charges may be non-refundable unless otherwise required by law.

10. Warranty and Technical Support

CarPlayTesla provides a limited 1-year warranty and lifetime technical support for all eligible products.
Warranty coverage does not apply to damage or issues caused by:
  • Incorrect installation
  • Misuse or negligence
  • Unauthorized repair or modification
  • Water damage, physical damage, or electrical damage
  • Vehicle system incompatibility caused by incorrect information
  • Normal wear and tear
  • Use outside the product's intended purpose
To request technical support, we may require photos, videos, order information, Tesla vehicle details, wiring checks, or software version information.

11. Product Updates and Software

Our products include proprietary firmware and software optimized for Tesla vehicles. Software features may vary depending on product model, Tesla system version, region, phone model, app version, or future updates by third-party platforms such as Apple CarPlay or Android Auto.
CarPlayTesla does not guarantee that all third-party apps, mobile devices, operating systems, or future software versions will remain fully compatible.
You agree not to copy, modify, reverse engineer, redistribute, or misuse any software or update files provided by CarPlayTesla, except as permitted by law.

12. Third-Party Services

Our products work with and display third-party services, apps, systems, or platforms, including Apple CarPlay, Android Auto, navigation apps, music apps, and mobile operating systems.
CarPlayTesla is not affiliated with Apple, Google, Tesla, Inc., or any app providers unless explicitly stated.
Third-party trademarks, vehicle brand names, logos, and product names are used only for compatibility reference. All trademarks belong to their respective owners.

13. Website Use

You agree not to use our website for any unlawful, abusive, fraudulent, or harmful purpose.
You must not:
  • Attempt to interfere with website security or operation
  • Use automated tools to scrape, copy, or overload the website
  • Upload malicious code or harmful content
  • Misrepresent your identity or order information
  • Use the website in violation of applicable laws
We reserve the right to restrict or terminate access to the website if we believe these terms have been violated.

14. Intellectual Property

All content on this website, including text, images, graphics, logos, product descriptions, videos, design elements, and website layout, is owned by or licensed to CarPlayTesla, unless otherwise stated.
You may not copy, reproduce, distribute, modify, or use our website content for commercial purposes without prior written permission.

15. Limitation of Liability

To the maximum extent permitted by law, CarPlayTesla shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, installation, or services.
This includes but is not limited to:
  • Vehicle damage
  • Loss of data
  • Loss of use
  • Lost profits
  • Installation or removal costs
  • Incompatibility with third-party software or devices
  • Delays, customs issues, or carrier problems
Our total liability for any claim shall not exceed the amount paid by you for the product giving rise to the claim, unless otherwise required by law.

16. Disclaimer

Our website and products are provided on an "as is" and "as available" basis, except as expressly stated in our policies.
We do not guarantee that the website will be uninterrupted, error-free, secure, or free from viruses or harmful components.
Product compatibility information is provided based on available data and customer-provided vehicle details. Due to Tesla vehicle variations, system updates, and regional differences, compatibility cannot be guaranteed in every single case.

17. Force Majeure

CarPlayTesla shall not be responsible for delays or failure to perform caused by events beyond our reasonable control, including but not limited to natural disasters, war, strikes, customs delays, shipping disruptions, pandemics, government actions, power outages, internet failures, or supply chain interruptions.

18. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated effective date.
Your continued use of the website after changes are posted means you accept the updated terms.

19. Governing Law

These Terms of Service shall be governed by the laws of the People's Republic of China, unless otherwise required by applicable consumer protection laws.

20. Contact Us

If you have any questions about these Terms of Service, please contact us:
📧 Email: sales@carplaytesla.com

🌐 Website: www.carplaytesla.com