1. Order Processing Time

Most in-stock orders are processed within 1–3 business days after payment is confirmed and all information needed to prepare the order has been received. Business days do not include weekends or public holidays observed at our fulfillment location.

Orders placed on weekends or public holidays begin processing on the next business day. Processing time is separate from carrier transit time.

2. Vehicle Compatibility Confirmation

Many CarPlayTesla products are designed for specific Tesla vehicles and factory configurations. Before dispatch, we may ask you to confirm one or more of the following:

• Tesla model and model year;
• production date, trim, market, or vehicle region;
• factory infotainment system, MCU, screen, or software information;
• clear photographs of the dashboard, center screen, menu, connectors, or existing equipment; and
• other product-specific fitment details shown on the product page.

If a compatibility check is required, processing may be paused until we receive a complete reply. If we cannot reasonably confirm the correct product version, we may contact you for more information, recommend a different version, or cancel and refund the affected item before dispatch.

To prevent delays, reply promptly and provide accurate vehicle information. CarPlayTesla is not responsible for delays caused by incomplete, inaccurate, or late compatibility information supplied by the customer.

3. Shipping Methods and Estimated Delivery

We offer international shipping to many countries and regions through available postal and courier networks. Available methods vary by destination, product type, package size, battery or carrier restrictions, and local service coverage.

All delivery windows are estimates rather than guaranteed arrival dates. Delivery may take longer because of customs clearance, destination-country procedures, carrier congestion, weather, public holidays, remote-area service, security screening, or events outside our reasonable control.

If your order contains several products, the items may ship separately for stock, compatibility, carrier, or packaging reasons. Separate packages may have different tracking numbers and arrival dates. You will not be charged an undisclosed additional shipping fee solely because we split an order after purchase.

4. Shipping Fees and Promotions

Any shipping fee payable to CarPlayTesla is shown at checkout before you complete your order. The amount may depend on the destination, selected service, product weight, package dimensions, remote-area coverage, and carrier availability.

Free shipping may apply only to selected products, destinations, order values, or promotional periods. Where a product page and checkout differ, the amount displayed in checkout before payment controls. Free shipping does not automatically include import duties, VAT, brokerage fees, storage fees, or other destination charges.

5. Customs, Duties, Taxes, and Import Requirements

International shipments may be subject to customs duties, import VAT, sales or use taxes, brokerage fees, handling fees, storage charges, or other charges imposed by the destination country, carrier, or customs authority.

Unless checkout expressly states that an order is shipped DDP (Delivered Duty Paid), these destination charges are not included in the product price or shipping fee and are the recipient’s responsibility. Customs authorities or carriers may request identification, a tax number, proof of payment, authorization, or other information from the recipient before releasing a shipment.

6. Order Tracking

After dispatch, we will send a shipping confirmation email containing the available tracking number or tracking link. Tracking information may take 24–72 hours to appear or update after the carrier accepts the package.

Some international shipments move between logistics partners. In that case, the tracking number may remain the same while the local delivery carrier changes, or a local tracking reference may appear later.

Please monitor tracking and respond promptly to carrier requests, customs notices, delivery attempts, or collection deadlines. Contact us if tracking has not updated for more than 7 business days, and we will help request an investigation.

7. Shipping Address and Order Changes

You are responsible for providing a complete and deliverable shipping address, recipient name, telephone number, and email address. Review this information carefully before placing the order.

If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee a change or cancellation after fulfillment or dispatch has begun. For security and carrier-compliance reasons, a material destination change may require order cancellation and a new order.

If a package is delayed, misdelivered, returned, or cannot be delivered because the customer provided incorrect or incomplete information, did not respond to the carrier, refused delivery, or failed to collect it, the customer may be responsible for reasonable reshipping, return, storage, address-correction, or disposal costs, except where the issue was caused by CarPlayTesla or the carrier and applicable law provides otherwise.

8. Delayed, Lost, Damaged, or Missing Shipments

If your shipment is delayed, first review the latest tracking events and check for messages from the carrier or customs authority. If there has been no tracking update for more than 7 business days, contact us with your order number so we can ask the carrier to investigate.

If tracking shows “delivered” but you cannot locate the package, please check the delivery address, mailbox, reception area, household members, neighbors, building management, and any safe location noted by the carrier. Then contact the local carrier and notify us promptly.

If a package arrives visibly damaged, opened, or with missing contents:

• photograph the outer package, shipping label, seals, internal packaging, product, and all received contents;
• keep the product and all packaging materials;
• note damage with the courier when possible; and
• contact us within 7 days of delivery with your order number and clear photos or video.

We will review the evidence and, where appropriate, open a carrier claim and provide a remedy consistent with the order circumstances, our Return Policy, and applicable law. Do not discard packaging or send a product back until we provide instructions.

9. Delivery Attempts, Refused Packages, and Unclaimed Orders

The carrier may make one or more delivery attempts or hold a package for collection. It is the recipient’s responsibility to follow tracking, provide any required delivery instructions, and collect the package within the carrier’s deadline.

If a package is returned because delivery was refused, customs clearance was not completed, import charges were not paid, or the package was not collected, contact us. Any refund or reshipment will be determined after the package is returned and inspected. Reasonable outbound shipping, return shipping, import, brokerage, storage, and handling costs may be deducted to the extent permitted by applicable law.

10. Events Outside Our Reasonable Control

CarPlayTesla is not responsible for delay or failure caused by events outside our reasonable control, including natural disasters, severe weather, fire, epidemic, war, civil disturbance, government action, customs action, border restrictions, labor disruption, carrier interruption, peak-season congestion, power or internet outage, or transportation network failure.

We will make reasonable efforts to provide available information and assist with affected shipments. Nothing in this section excludes a refund, replacement, or other right that cannot lawfully be limited.

11. Returns Are Handled Separately

This policy covers outbound order processing and delivery. Returns, exchanges, cancellations, and refunds are governed by our Return Policy. Before returning any product, contact us for authorization and the correct return instructions.

Do not send a return to the address printed on the original shipping label unless we have expressly confirmed that address for your return. Unauthorized returns may be delayed, refused, or sent back to the sender.

12. Policy Updates

We may update this Shipping Policy to reflect changes in carriers, destinations, services, costs, customs requirements, operations, or applicable law. The version displayed at the time your order is accepted applies to that order unless a later change is required by law or is more favorable to you.

13. Contact Us

For shipping, tracking, address, customs, or delivery questions, contact us and include your order number: